1. Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Customer agrees that Galaxis Communications may disclose any and all Customer information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Customer. In addition Galaxis Communications shall have the right to terminate all service set forth in this Agreement.
2.Service Rates: Customer acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Customer. Customer is aware that Galaxis Communications may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Galaxis Communications achieving and maintaining its cost of service goals including but not limited to rates charged to Galaxis Communications by its suppliers.
3. Payment: Establishment of this service is dependent upon receipt by Galaxis Communications of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. The above applies to all accounts and services provided by Galaxis Communications.
4. Payments and Fees: By providing a credit card number, customer agrees to charges of the amount originally specified barring modifications to the package on the day of package renewal. All invoices will be due 5 days after the package renews. Credit card batch transactions will be processed on the day that the package renews. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $100 reconnect charge for dedicated servers and a $10 fee for all other accounts (shared hosting, VPS, VDS, etc.). Accounts not paid by due date are subject to a $10 late fee. Accounts may be turned over to an outside collection agency for collection, at the discretion of Galaxis Communications. If your account is turned over for collection, you agree to pay Galaxis Communications a "Processing and Collection" Fee of not less than $50 nor more than $150. Overages in bandwidth will be charged at the rate of $1 per gigabyte over the limit. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
5. Refund and Disputes: All payments to Galaxis Communications, Inc. are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred.
6. Failure to Pay: Galaxis Communications may temporarily deny service or terminate this Agreement upon the failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
7. Account Cancellation: Requests for cancelling accounts may be made in writing with at least 7 days notice prior to the next billing cycle but not more than 30 days prior written notice and emailed to billing@galaxisweb.com. You must have all account information to cancel.
8. Interuptions: Customer acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of Galaxis Communications and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Customer agrees that Galaxis Communications shall not be liable for any damages arising from such causes beyond the direct and exclusive control of Galaxis Communications. Even if it is established that Galaxis Communications is liable for damages, the Customer acknowledges that Galaxis Communications will never be liable for damages exceeding an amount equivalent to charges payable by Customer for services during the period when service interruption occurred. In no event shall Galaxis Communications be liable for any special or consequential damages, loss or injury.
9. New Domain Accounts: All new webhosting accounts involving new domains will be set up and entered into our DNS servers within 3 to 5 business days. Due to unforeseen complications, however, this process may sometimes require up to 7 business days. If the new domain is registered by the account holder, there will be no handling fee. If the domain is registered by Galaxis Communications, Inc. on behalf of the account holder a handling fee will be incurred.
10. Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to Galaxis Communications, Inc. will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. If the transfer of the domain is done by Galaxis Communications, Inc. on behalf of the account holder a handling fee will be incurred. If the customer cancels service during the transfer period for any reason, all charges are considered earned.
11. Support Boundaries: Galaxis Communications, provides 24x7 technical support to our Customers. The following is our guidelines when providing support: Galaxis Communications provides support related to your server or virtual site physical functioning. Galaxis Communications does not offer tech support for application specific issues such as CGI programming, HTML or any other such issue. Galaxis Communications does not provide technical support for YOUR customers. If you can email, we encourage you to email support@galaxisweb.com for assistance. If you are able to get online and have other questions, the answers may be on our home page at http://www.galaxisweb.com/ - we encourage you to check there first. Lastly, the help files in the program you are using may have the answer to your question so please do investigate these resources before contacting tech support.
12. SPAM and Unsolicited Commercial Email (UCE): Galaxis Communications takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of Galaxis Communications may not use or permit others to use our network to transact in UCE. Customers of Galaxis Communications may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
1. Violation of Galaxis Communications's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Galaxis Communications may initiate an immediate investigation. During the investigation, Galaxis Communications may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Galaxis Communications may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Galaxis Communications reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Galaxis Communications will notify law enforcement officials if the violation is believed to be a criminal offense.
2. First violations of this policy will result in an "Administrative Fee" not to exceed $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" not to exceed $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that Galaxis Communications personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
3. As our Customers are ultimately responsible for the actions of their clients over the Galaxis Communications network, it is advisable that Customers develop a similar, or stricter, policy for their clients.
Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.
13. Network
1. IP Address Ownership: If Galaxis Communications assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Galaxis Communications, and Customer shall have no right to use that Internet Protocol address except as permitted by Galaxis Communications in its sole discretion in connection with the Services, during the term of this Agreement. Galaxis Communications shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Galaxis Communications, and Galaxis Communications reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.
2. Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). Galaxis Communications will monitor Customer's bandwidth and disk usage. Galaxis Communications shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Galaxis Communications's sole and absolute discretion. If Galaxis Communications takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Galaxis Communications may, at its sole discretion, collect a deposit, in an amount determined by Galaxis Communications, against customer's credit card on file with Galaxis Communications.
3. System and Network Security: Users are prohibited from violating or attempting to violate the security of the Galaxis Communications network. Violations of system or network security may result in civil or criminal liability. Galaxis Communications will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
1. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
4. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
5. Taking any action in order to obtain services to which such User is not entitled.
14. Notification of Violation:
1. Galaxis Communications is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
2. First violation: Any User, which Galaxis Communications determines to have violated any element of the AUP, shall receive an email, warning them of the violation. Galaxis Communications may suspend that User’s service until that User acknowledges the warning and agrees, in writing, to refrain from any further violations.
3. Second Violation: Users who commit a second violation of any element of the AUP, as determined by Galaxis Communications, shall be subject to immediate suspension or termination of service without further notice.
4. We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.
15. Suspension of Service or Cancellation: Galaxis Communications reserves the right to suspend network access to any customer if in the judgment of the Galaxis Communications network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which Galaxis Communications chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete, and access to all content will be denied. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.
16. Amendment: Galaxis Communications reserves the right to amend its policies at any time. All sub-networks, resellers, servers, and web hosting customers of Galaxis Communications must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.
17. Indemnification: Galaxis Communications wishes to emphasize that in agreeing to the Galaxis Communications Acceptable Use Policy (AUP) and Terms of Service (TOS), customer indemnifies Galaxis Communications for any violation of the Acceptable Use Policy (AUP) and Terms of Service (TOS) that results in loss to Galaxis Communications or the bringing of any claim against Galaxis Communications by any third-party. This means that if Galaxis Communications is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against Galaxis Communications, plus all costs and attorney's fees.
18. Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
1. A waiver by Galaxis Communications of any breach of any provision of this Agreement by Customer shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
2. Customer shall not transfer or assign this Agreement without the prior written consent of Galaxis Communications. Galaxis Communications may assign Agreement at anytime without consent from or notice to Customer. Galaxis Communications reserves right to cancel customers rights under this contract at anytime without further obligation.
3. Galaxis Communications takes no responsibility for any material input by others and not posted to the Galaxis Communications Network by Galaxis Communications. Galaxis Communications is not responsible for the content of any other websites linked to the Galaxis Communications Network; links are provided as Internet navigation tools only. Galaxis Communications disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
4. Galaxis Communications is not responsible for any damages your business may suffer. Galaxis Communications does not make implied or written warranties for any of our services. Galaxis Communications denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Galaxis Communications.
5. It is absolutely forbidden to host pornographic content or IRC servers on shared hosting. Shared hosting accounts found hosting this material will be subject to immediate cancellation without refund.
19. Responsibility for Content: You, as Galaxis Communications's customer, are solely responsible for the content stored on and served by your Galaxis Communications hosting account or dedicated server.
20. Responsibility for Data: Galaxis Communications has no obligation to keep current backups of user’s data. Galaxis Communications is not responsible for the loss of any data under any circumstances. The customer is responsible for making backups of any relevant data in the event that data loss occurs. |
